Frequently Asked Questions
Everything you need to know about shopping with Addmotor Australia.
What are your delivery options and timeframes across Australia?
We offer standard and express shipping to all major cities and regional areas. Standard shipping typically takes 3-7 business days, while express delivery usually arrives within 1-3 business days depending on your location.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible buy-now-pay-later options via Afterpay and Zip Pay, as well as secure payments through PayPal and Apple Pay.
What is your return policy for online orders?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact. Please contact our support team to initiate a return and receive a shipping label.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website where you can monitor your shipment in real-time.
Do your products come with a warranty?
Yes, all products sold by Addmotor Australia come with a standard manufacturer's warranty. The duration varies by product category but generally covers defects in materials and workmanship for at least 12 months.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly. If you need to make changes or cancel an order, please contact us within 2 hours of placement. Once an order has reached the packing stage, we are unable to make further modifications.