Returns & Exchanges

At Addmotor Australia, we want you to be completely satisfied with your purchase. If your item is not quite right, we offer a 14-day return period for unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and reason for return to receive a Return Authorisation (RA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original box, ensuring all accessories, manuals, and protective padding are included to prevent damage during transit.

• 3.
  Ship to Warehouse

  Affix the provided shipping label or send the package to our designated Australian service center using a tracked shipping service.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.